MCPS has loaned over 65,000 Chromebook (CB) computers and Wireless Internet Access equipment (eg. MiFi hotspots) when needed, however there are still students not able to access the online learning classrooms and materials needed to engage in MCPS’ Continuity of Learning programs currently offered. MCPS has provided the following plan to address this issue.
Chromebook/MiFi Community Support Tiered approach, with 3 distinct levels of support: ** Limited continuation of wide distribution locations for exchanges of equipment that doesn’t work, allowing people to pick up as well; (county-wide focused); ** Middle level – school, neighborhood, concentrated location level for targeted need. There are maybe 10 or more schools right now that are distributing devices – their own initiative, small quantities (around 10-100 devices) (community focused); ** Individual level – getting to those who need devices but cannot get to the locations to get them. Working with MCPS OSSI, Office of Student and Family Support and Engagement (OFSCE) and others to identify needs CB/MiFi Technical support hotline
Also, MCPS has set up a technical support hotline phone number that will allow community members to call in requests, and ensuring that they offer language options, both in the initial message and the call-back to the community member. This phone system will be adequately staffed for prompt response to the community requests.
Here is the MCPS CB hotline phone number: 240-740-7022
It will start Wednesday morning, April 29th
Hours of operation would be 9am-5pm Mon-Fri, hours may change based on demand. After hours, leave a voicemail message with the information prompted, and you will receive a callback.
Language support on same line right now is (English and Spanish)
It will be manned by multiple tech support team members